ACC Information for Patients

What is ACC?

New Zealand is the only country in the world where you are protected by comprehensive, 24 hour, no-fault personal injury cover for all New Zealand residents and visitors to New Zealand.

You can apply to ACC for their help, no matter how you got injured or whose fault it was.

ACC help can include a wide range of services – from payment towards treatments like physiotherapy, to help around the home while you get better and assistance with your income if you can’t work because of your injury.

What injuries am I covered for?

Sprains, strains, wounds, lacerations, fractures, dislocations and work-related injuries such as hearing loss may all be covered.

Most physical injuries are covered if they’re caused by:

  • an accident, whether it happened at home, on the sports field, at work or in a motor vehicle crash.
  • injuries caused by external forces to your body (e.g. gravity or falling onto the ground)
  • a condition that comes on gradually because of your work (gradual process claim – this must be initiated by your GP to get it registered with ACC)
  • medical treatment – treatment injury
  • sexual assault or abuse

There is a specific definition of ‘injury’ in the Injury Prevention, Rehabilitation, and Compensation (IPRC) Act 2001, which is the law that ACC must apply when considering applications for claims and assistance.

ACC has to be satisfied that you have suffered a personal injury.

To see if your claim for injuries could be covered by ACC, see their websitewww.acc.co.nz.